|Do you have loyal customers?
Do your customers comment on the great service they receive?
Did you know that of the customers that you lose, 69% don’t return because of bad service?
Did you know that the average company does not hear from 96% of unhappy customers?
The Competitive Edge can help you build a customer focused organization that provides service that wows the customer. Training, customer service coaching and ongoing renewal of skills can build a consistent customer focus for managers and front line employees.